Last updated: September 2026
Our guarantee
If we cannot identify any meaningful issues worth your attention, we will refund your audit fee in full.
By meaningful issues we mean genuine technical, usability, performance, tracking, SEO or customer-journey problems found during the audit. Cosmetic or design preferences do not count, and the guarantee does not promise any particular business outcome.
Cancelling before work starts
If you change your mind before we begin your audit, email hello@cartscholar.com and we will refund you in full. We begin within one business day of receiving your store details, so please tell us promptly.
After the report is delivered
Because the audit is a completed piece of work delivered digitally, we do not offer refunds after delivery except under the guarantee above.
If you believe the guarantee applies, email hello@cartscholar.com within 7 days of receiving your report, telling us why. We will review it and reply within 3 business days.
If we cannot complete the audit
If your store cannot be tested — for example it is password-protected, offline, or otherwise inaccessible and this is not resolved — we will either hold the order until you are ready or refund you in full, whichever you prefer.
How refunds are processed
Approved refunds are returned to the original payment method. Processing usually takes 5 to 10 business days depending on your bank or card issuer. Any difference caused by currency conversion between the original payment and the refund is set by your bank and is outside our control.
The USD 149 credit is not a refund
If you choose us to implement the recommended fixes, your USD 149 is credited against that development work. That credit is not cash, is not refundable on its own, and is not transferable.
Contact
CartScholar (Darpan Patel)
hello@cartscholar.com